Refund & Returns Policy
Last Updated: 19 february 2025
At Atlas Marketing, we are committed to providing high-quality digital marketing services tailored to
your business needs. Our goal is to ensure your satisfaction with our services. However, we understand
that circumstances may arise where a refund or return is requested. Please read our policy below
carefully.
1. Eligibility for Refunds
We offer refunds under the following conditions:
•If the service has not yet been initiated or any work has been completed.
•If the request is made within 7 days of purchase, and no substantial work has been performed.
•If there is a failure on our part to deliver the agreed-upon service due to unforeseen technical or
operational challenges.
•If the service has not yet been initiated or any work has been completed.
•If the request is made within 7 days of purchase, and no substantial work has been performed.
•If there is a failure on our part to deliver the agreed-upon service due to unforeseen technical or
operational challenges.
2. Non-Refundable Services
Refunds are not available under the following conditions:
•Once a project has begun or has been completed.
•If a service was provided as agreed and the client requests a refund due to a change of mind.
•For third-party tools, software, or ad spend managed by Atlas Marketing but paid directly to
platforms like Google, Facebook, or other service providers.
•For digital products, consultation fees, or customized strategies that have already been delivered.
•Once a project has begun or has been completed.
•If a service was provided as agreed and the client requests a refund due to a change of mind.
•For third-party tools, software, or ad spend managed by Atlas Marketing but paid directly to
platforms like Google, Facebook, or other service providers.
•For digital products, consultation fees, or customized strategies that have already been delivered.
3. Cancellation Policy
Clients can cancel a service before it commences and receive a full refund.
If the service has already started, the refund amount will be determined based on the work completed
and any associated costs.
If the service has already started, the refund amount will be determined based on the work completed
and any associated costs.
4. How to Request a Refund
To request a refund, please contact our support team via:
📧 Email: support@atlasmarketing.site
📞 Phone: +212653448562
Please include:
•Your name and contact information.
•Order details and proof of payment.
•A clear reason for your refund request.
📧 Email: support@atlasmarketing.site
📞 Phone: +212653448562
Please include:
•Your name and contact information.
•Order details and proof of payment.
•A clear reason for your refund request.
5. Processing of Refunds
Approved refunds will be processed within 14 business days via the original payment method.
You will receive an email confirmation once the refund has been initiated.
You will receive an email confirmation once the refund has been initiated.
6. Changes to This Policy
Atlas Marketing reserves the right to modify this policy at any time.
Changes will be reflected on this page, and clients will be notified of significant updates.
Changes will be reflected on this page, and clients will be notified of significant updates.